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Ticketmaster lumineers town hall button city ny how to#
Ticketmaster lumineers town hall button city ny full#

How will I know if the event I am going to requires vaccination or a negative COVID-19 diagnostic test?įans should regularly check the Event Organizer’s website (usually the venue’s site) for updated details regarding potential Health Check requirements. Information regarding the specific Health Check requirements for your event can be found on the Event Organizer’s website (usually the venue’s site) and may also be located on the event page. Additionally, some state and local governments are mandating Event Organizers to require health checks at entry. No, Ticketmaster does not set or control Health Check guidelines.Ĭertain Event Organizers are opting to require entry qualifications for fans to attend their event. Is Ticketmaster requiring proof of vaccination or a negative COVID-19 diagnostic test for entry?

You may also see some of these protocol details in event information on Ticketmaster, but we do not control or set the guidelines. Check your Event Organizer’s website regularly for updates as guidelines are subject to change. In some instances, an Event Organizer may choose to exceed protocols mandated by local governments. In partnership with local health departments and government guidelines, the Event Organizer (those who provide events, such as artists, venues, teams, fan clubs, promoters, and leagues) monitors local COVID-19 trends and determines if Health Checks will be required to attend an event.

Who decides if a Health Check is required?

Ticketmaster lumineers town hall button city ny how to#

*If refunds are available for your event, your refund request will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer which is usually completed within 30 days.įor more detailed instructions on how to request a refund (including step-by-step screenshots), click here.

If the Event Organizer is offering refunds for your event, a “Request a Refund” button will appear within your Order Details.

Click the “See Details” button to the right of your order.

Click “My Tickets” to get to your “My Events” Page.

To find out if the Event Organizer is allowing refunds for your event, you will need to follow the steps below: Refund guidelines are determined by individual Event Organizers. Please check the Event Organizer’s website (usually the venue’s site) for event-specific details.Īre refunds being offered for events whose entry requirements have been updated to include vaccinations or testing?

Ticketmaster lumineers town hall button city ny full#

While specific requirements vary across venues and events, some common measures may include, but are not limited to: proof of full vaccination against COVID-19, proof of a negative COVID-19 diagnostic test result prior to entering the event, a rapid onsite COVID-19 test, or participating in a brief health questionnaire. Ticketmaster does not set or control Health Check guidelines, which is why different events you see in our marketplace may have different protocols. Health Checks are safety protocols instituted by Event Organizers to help reduce attendee exposure to COVID-19.

Ticketholders Who’ve Been Exposed to or Have Symptoms of COVID-19.

Ticket Refunds When Health Checks Are Required.

COVID-19 Testing Requirements for Events.

Vaccination Requirement Exceptions for Events.

Meeting Health Check Requirements for Events.Ticket Refunds When Entry Requirements Change.Navigate to each section of details via the links below: Below, you will find the information you need regarding new COVID-19 event protocols. Last updated: What you should know before you goīefore you purchase your ticket or head to an event, it is important to understand the health guidelines and entry requirements many Event Organizers have adopted to ensure the safe return of live events.